24 HOUR SUPPORT
If you are one of our existing customers with a support contract and you wish to obtain support, simply call our 24/7 Customer Service Call Center at:
Put an entire team to work 24/7 for less than the cost of one employee.
Uptime is crucial to your business and as a leading provider of integrated manufacturing automation and information services, Grantek’s manufacturing support solutions are designed to maximize our clients’ return on investment and minimize downtime by resolving problems quickly utilizing the latest remote monitoring and remote access technology.
Quick response from local staff.
Our North American call center has the information about each of our customers so that support incidents can be quickly routed to the Grantek staff already familiar with your facility and projects.
When issues require onsite assistance, technicians are strategically located throughout North America and can be quickly dispatched to resolve critical issues.
We have multiple support options to meet your specific needs.
Grantek currently offers the following support options:
- Extended Support (Gold/Silver/Bronze Tiers): Our engineers are available, day or night, to assist your line, facility or campus. With a response time of ranging from Best Effort to within 2 hours, our team of customer specific support engineers are available to help minimize the impact on production through fixing, troubleshooting, investigating, or patching or reporting on any incident. Support is billed at an agreed upon fixed rate so there are no surprises after each call.
- Hypercare Support: For Day 2 support after the completion of a project, our team is available to provide on-site emergency support, training on production set-up, and additional coaching for the system to maintain effectiveness.
- Staff Augmentation: Onsite support to augment your team or provide a skillset you may be lacking. Let us help you overcome any hurdle!
- À La Carte: Our remote support team welcomes the opportunity to design and build the exact support contract that meets your specific needs. Call us today and let’s work together to ensure your needs are met, and your uptime is maximized!
Experiencing repeated problems?
All support incidents are tracked in our support platform. Grantek can analyze your support incidents to identify trends or chronic issues, and help you determine which corrective actions would have the biggest impact to your uptime or bottom line.
We can help with all of your support requests.
Grantek engineers are already supporting the following for our customers:
- General Industrial IT Support (Hardware, OS, Patching, Migration, Backup & Recovery, 3rd Party Automation Software)
- General Facility Automation (Utilities, Process, Packaging, Distribution)
- Remote Monitoring
- Regulatory Compliance
- Obsolescence Planning
- Motion and Vision Application Assistance
- Continuous Improvement
- Quality Control
- Documentation and Change Management
- Spare Parts / Kits